For a price, we say.

A nonchalant press release that was published on Dell’s website will now allow you to get in touch with your “truly dedicated bunch of customer service officers” every time you foolishly spill out the contents of your burritos on your swanky notebook.

Dell’s new premium support service is to provide a dedicated team of technical professionals which customers can contact directly for support of any Dell-branded product. This new fee-based offering is designed specifically for those customers who want to engage with the same dedicated team each time they have an issue with any of their in-warranty Dell-branded products.

The premium service offer provides household support by an advanced support team in North America for one year. The technicians are empowered to address a comprehensive range of issues across the breadth of Dell’s product line.

As mentioned on their press release - they had conducted a pilot survey with close to 20,000 Dell XPS owners giving the idea a big thumbs up. It will be interesting to see how would they be able to push this optional premium service to the respective system owners that reside within the lower-bracket whom rather opt out of every nitty gritty detail and slash costs wherever possible.

Fortunately, this service is provided for their customers who are currently residing in North America. Unfortunately though - for a fee, nothing that good will ever be made for free.

Tags: Dell

This entry was posted on Saturday, April 26th, 2008 at 06:05 and is filed under Insight. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.